Welcome

Welcome to Zia Counseling Services

Email us to easily schedule a free consultation or an appointment.

Who We Are

At Zia Counseling Services we understand that no two people are the same and we strive to provide our clients with an individualized approach to best fit their needs.

We are excited to be able to provide counseling services remotely to all residents of New Mexico.

All counseling services are provided via a secure telehealth platform.

A little more about Carolina

Carolina Fait, MA, LPCC, is a licensed mental health counselor. Carolina grew up in Los Alamos, NM where she graduated high school prior to moving to Albuquerque to pursue her college degree. Carolina received her Master’s degree in Counseling from the University of New Mexico in Albuquerque. Before working as a mental health counselor she was a Support Specialist for Big Brothers Big Sisters of Central New Mexico and worked closely with children, adolescents, parents, and volunteers in the community.

On her time off Carolina enjoys spending time with her dog, Shaggy, going on walks, traveling, and relaxing with friends and family.

Carolina specializes in treating trauma, anxiety, and panic. The main approaches used include therapy include Acceptance and Commitment Therapy (ACT) and Eye Movement Desensitization and Reprocessing (EMDR) therapy.

Our services

Individual therapy

Individual psychotherapy (better known as counseling or therapy) can be beneficial for relieving emotional distress and mental health problems.

During your time in therapy you will meet with a licensed counselor and together will work to solve problematic behaviors, beliefs, feelings, relationship issues, and/or somatic responses (sensations in the body).

Your therapist will be someone who supports you, listens attentively, models a healthy and positive relationship experience, and gives you appropriate feedback.

Eye Movement Desensitization and Reprocessing (EMDR)

EMDR therapy is well researched and highly efficient and effective at addressing multiple issues including trauma, anxiety, panic disorders, and depression.

EMDR differs from traditional talk therapy in that it does not require the client to talk in detail about the issue but instead it facilitates the brain's natural ability to heal from trauma.

Know Your Rights

YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLS (OMB Control Number: 0938-1401)

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care - like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

You are protected from balance billing for:

Emergency services

If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Certain services at an in-network hospital or ambulatory surgical center

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

If you get other services at these in-network facilities, out-of-network providers can’t balance bill you unless you give written consent and give up your protections.

You’re never required to give up your protection from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

When balance billing isn’t allowed, you also have the following protections:

You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.
Your health plan generally must:
Cover emergency services without requiring you to get approval for services in advance (prior authorization).
Cover emergency services by out-of-network providers.
Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

If you believe you’ve been wrongly billed, you may contact: The New Mexico Secretary of State, Maggie Toulouse Oliver at 1-800-477-3632

Visit https://www.cms.gov/files/document/model-disclosure-notice-patient-protections-against-surprise-billing-providers-facilities-health.pdf for more information about your rights under Federal law.

Welcome

Welcome to Zia Counseling Services

Join our team!

Who We Are

A little more about Carolina

Our services

Individual therapy

Eye Movement Desensitization and Reprocessing (EMDR)

Fees and Insurance

Insurances Accepted

Know Your Rights

YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLS (OMB Control Number: 0938-1401)

Contact Us

Send Message

We're Here for You

Zia Counseling Services

Hours

We're Hiring!

Join Our Team

Apply Now

Existing clients

Welcome

Welcome to Zia Counseling Services

Join our team!

Who We Are

A little more about Carolina

Our services

Individual therapy

Eye Movement Desensitization and Reprocessing (EMDR)

Fees and Insurance

Insurances Accepted

Know Your Rights

YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLS (OMB Control Number: 0938-1401)

Social

Contact Us

Send Message

We're Here for You

Zia Counseling Services

Hours

We're Hiring!

Join Our Team

Apply Now

Existing clients

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