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We are excited to be able to provide counseling services remotely to all residents of New Mexico.
All counseling services are provided via a secure telehealth platform.
At Zia Counseling Services we understand that no two people are the same and we strive to provide our clients with an individualized approach to best fit their needs.
We currently provide individual therapy for adolescents and adults.
Carolina Fait, MA, LPCC, is a licensed mental health counselor. Carolina grew up in Los Alamos, NM where she graduated high school prior to moving to Albuquerque to pursue her college degree. Carolina received her Master’s degree in Counseling from the University of New Mexico in Albuquerque. Before working as a mental health counselor she was a Support Specialist for Big Brothers Big Sisters of Central New Mexico and worked closely with children, adolescents, parents, and volunteers in the community.
On her time off Carolina enjoys spending time with her dog, Shaggy, going on walks, traveling, and relaxing with friends and family.
Carolina specializes in treating trauma, anxiety, and panic. The main approaches used include therapy include Acceptance and Commitment Therapy (ACT) and Eye Movement Desensitization and Reprocessing (EMDR) therapy.
Samantha Hernandez, MA, LPCC, is a Licensed Professional Clinical Counselor in NM. She received her Master’s Degree in Clinical Mental Health Counseling from New Mexico State University in Las Cruces, NM. Before working as a mental health counselor, she was a case manager for Southern New Mexico’s sexual assault center.
Samantha specializes in treating anxiety/panic, trauma, depression, and grief, in addition to managing stress, adjustment to life transitions, self-esteem issues and boundary-setting/communication skills. She has a special interest in working with college students, BIPOC, Introverts/HSP’s, and is LGBTQIA+ affirming. The main approach used is Solution-Focused Brief Therapy (SFBT); focusing on what you want to achieve in the present and the future, while tapping into your strengths and resources. Other approaches used: Cognitive Behavioral Therapy (CBT), Trauma Informed Care, and Reality Therapy/Choice Theory.
On her time off, Samantha enjoys spending time with her 2 pug fur-babies, friends, and family, decompressing in nature, playing arcade games, and entering her sweet rides into truck/car shows.
Individual psychotherapy (better known as counseling or therapy) can be beneficial for relieving emotional distress and mental health problems.
During your time in therapy you will meet with a licensed counselor and together will work to solve problematic behaviors, beliefs, feelings, relationship issues, and/or somatic responses (sensations in the body).
Your therapist will be someone who supports you, listens attentively, models a healthy and positive relationship experience, and gives you appropriate feedback.
EMDR therapy is well researched and highly efficient and effective at addressing multiple issues including trauma, anxiety, panic disorders, and depression.
EMDR differs from traditional talk therapy in that it does not require the client to talk in detail about the issue but instead it facilitates the brain's natural ability to heal from trauma.
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.
What is “balance billing” (sometimes called “surprise billing”)?
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care - like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.
You are protected from balance billing for:
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.
Certain services at an in-network hospital or ambulatory surgical center
When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.
If you get other services at these in-network facilities, out-of-network providers can’t balance bill you unless you give written consent and give up your protections.
You’re never required to give up your protection from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.
When balance billing isn’t allowed, you also have the following protections:
If you believe you’ve been wrongly billed, you may contact: The New Mexico Secretary of State, Maggie Toulouse Oliver at 1-800-477-3632
Visit https://www.cms.gov/files/document/model-disclosure-notice-patient-protections-against-surprise-billing-providers-facilities-health.pdf for more information about your rights under Federal law.